Is the Customer Portal available today?

Yes. Entitled browsing, search, filters and product and asset views are live and in daily production use at a DACH manufacturer with more than 20,000 products. Collections, share links and bulk download follow in 2026.

How many customers can we invite?

As many as you need. Portal users are unlimited in every version.

Can each customer see a different range?

Yes. Catalog selections, markets and categories define what each portal and audience sees. Key accounts can get an exclusive catalog view.

Which PIM does it work with?

PIM Gate reads from Viamedici, Akeneo, Pimcore, Stibo and Censhare via XML, and from other sources via REST or scheduled SFTP. Your PIM stays the source of truth.

Will customers see our brand or yours?

Yours. White-label branding and custom domains per portal arrive in 2026 as part of the platform.

Can customers be notified when data changes?

Change notifications by email or webhook are on the roadmap. Until then, customers always see the current state after the next sync — and can pull changes via the delta API.

Can we see who downloaded what?

Downloads are written to an append-only audit log. The audit view in the admin console arrives in 2026.

PORTALS · CUSTOMERLIVE

Your catalog, open to every customer. And only their part of it.

A branded self-service portal where distributors, resellers and key accounts search your products, check specifications in their language and download data sheets and images — scoped to exactly what they are entitled to. No emails, no FTP, no outdated PDFs.

Book a demo See how entitlements work

IN DAILY PRODUCTION USEPORTAL USERS · UNLIMITEDANY PIM AS SOURCE

messara.pimgate.ai / p / customerCustomer portal

MessaraMedia centre

Search products and assets

312 results · 24 selected

MS-12011

Flowline FL-40

12 assetsSelected

MS-12014

Flowline FL-50

11 assetsSelected

MS-12088

Thermoline TH-12

9 assetsSelected

MS-13402

Pressline PR-25

14 assets

MS-13410

Pressline PR-32

8 assets

MS-14550

Levelcheck LC-2

6 assets

Share link created

messara.pimgate.ai/s/8f2c-41ab-9d07

Expires 2026-10-14Max downloads 324 assets

01 · Who uses it

Built for the people who sell and install your products.

Distributors & wholesalers

Pull product data and assets for their own shop, print catalog and ERP without waiting for your team.

Resellers & retailers

Find the current image, data sheet and specification for every product in their range, in their language.

Key accounts

See an exclusive catalog view with the products agreed for them — nothing more, nothing less.

Your own teams

Customer service and product management stop answering the same data request twice.

Every quarter a new catalog PDF goes out. By the time it arrives, the first specification in it is already out of date.

SCENARIO · MANUFACTURER · BUILDING TECHNOLOGY · 20K SKU

02 · The journey

From "please send me" to "I found it".

Six steps a B2B customer goes through when they need your product data — and what changes when they have their own door.

01 · DISCOVER
Browse the range they are entitled to — new products, a product group, a season.
Before
Catalog PDFs emailed each quarter, outdated on arrival.
With PIM Gate
A live, entitled catalog with full-text search, category navigation and filters.
LIVE
02 · EVALUATE
Compare products, check specifications, see which assets exist per SKU.
Before
Every detail requested individually from the account manager.
With PIM Gate
Product detail pages with attributes, asset previews and specifications in their language and market.
LIVE
03 · CURATE
Build a shortlist for the next campaign, catalog or tender.
Before
SKU lists copied into a spreadsheet, screenshots in a folder.
With PIM Gate
Collections that save and organise selections of products and assets.
2026
04 · SHARE
Pass a selection to a colleague or an external agency.
Before
Download everything, zip it, send it by WeTransfer or email.
With PIM Gate
A share link with an expiry date and a download cap.
2026
05 · DOWNLOAD
Get all assets for a selection in one go.
Before
One file at a time, with file names nobody understands.
With PIM Gate
Bulk download of a selection, recorded in the audit trail.
2026
06 · STAY CURRENT
Learn when products in their range change.
Before
Nobody tells them; changes surface on the next visit, or never.
With PIM Gate
Planned: email or webhook notifications on changes within their entitled scope.
ROADMAP

Everyone sees their shelves. Nobody sees the rest.

Each customer, reseller or key account sees the products, markets and assets their access allows. Scope is defined by catalog selections — manual or rule-based — and filtered by market and category. The same governed record serves a Swiss reseller and a German distributor differently, without a second catalog.

Manual and rule-based catalog selections, saved as filter templates.
Market flags on attributes decide what each market sees.
Exclusive views for key accounts.
Entitlement filtering applied identically in the portal and the API.

ENTITLEMENT · PORTAL / MARKET / CATEGORY / SELECTION · ROLES & GROUPS 2026

LIVE

Find it in seconds, in their language.

Full-text search, category navigation and faceted filters over the entitled catalog. Product pages show attributes with units, the product hierarchy and every asset attached to the product, in the languages and markets you enable — with fallback chains when a translation is missing.

Full-text search, category tree and filters with live counts.
Product, hierarchy and media viewers.
Languages per portal with fallback, such as de-CH → de-DE → en-GB.
Asset previews for images and documents before download.

LIVE

Collections instead of spreadsheets.

Customers save products and assets into named collections — for a campaign, a print catalog or a tender — and come back to them later. A collection is the starting point for sharing and bulk download.

Named collections per user.
Products and individual assets in one selection.
Only entitled items can be added — scope is enforced on every item.

2026

Share a selection — with an end date.

A customer passes a collection to their agency or a colleague with a link that expires on a set date and stops after a set number of downloads. No attachments, no WeTransfer, and every download through the link is logged.

Expiry date and download cap per link.
Recipients need no portal account.
Downloads via the link written to the audit log.

2026

Everything in one download. On the record.

Download all assets of a selection in one go instead of file by file. Each bulk download is recorded — who, when, what, through which portal — in the append-only audit log, so you know which version of a data sheet went to which customer.

One download for a whole collection.
File names that carry the SKU and asset type.
Every download recorded in the append-only audit log.

2026

Your brand, your domain

Logo, colors, typography and footer per portal, on your own domain with certificate included.

ROADMAP

Change notifications

Planned: customers are notified by email or webhook when products in their entitled scope change.

LIVE

Same data, also via API

The data behind the portal is also available through the versioned REST API, with the same entitlements — for customers who want to feed their shop directly.

03 · Capabilities

What is live, what is next.

Capability	Status
Entitled catalog browsing (portal, market, category, catalog selection)	LIVE
Full-text search, category navigation, faceted filters	LIVE
Saved filter templates	LIVE
Product, hierarchy and media viewers	LIVE
Multi-language and multi-market with fallback chains	LIVE
Same entitlements via versioned REST API /v1	LIVE
Collections	2026
Share links with expiry and download cap	2026
Bulk download with audit trail	2026
White-label branding per portal, custom domain	2026
Roles & groups, admin console, audit log view	2026
Change notifications (email / webhook) on entitled scope	ROADMAP
Single sign-on (OIDC / SAML)	ROADMAP

04 · Roles

Who can do what.

Example — configurable per tenant
Role	Browse entitled catalog	Download single assets	Collections	Bulk download	Create share links	Manage portal users	View audit log
Portal admin (your team)
Key account user						—	—
Reseller user					—	—	—
Share-link recipient	selection only	✓ (capped)	—	✓ (capped)	—	—	—

Role-based rights ship with users & groups in 2026. Today, access is scoped per portal, market, category and catalog selection.

BUILDING TECHNOLOGY · MANUFACTURER

A portal, ETIM and translation — next to the PIM you already run.

Customer PortalTranslationETIM

A portal, ETIM and translation — next to the PIM you already run.

INDUSTRIAL COMPONENTS · DEALER NETWORK

One gate for the rep, the dealer shop and the search engine.

Customer PortalSales PortalEntitlements

One gate for the rep, the dealer shop and the search engine.

CONSUMER BRAND · RETAIL

Retailers and marketplaces served from one source.

Customer PortalAPI & feedsOpen Data

Retailers and marketplaces served from one source.

ILLUSTRATIVE SCENARIO

05 · 05 · Pricing

The Customer Portal is a portal module. Version S includes one portal module, M two, L and XL all three. Additional modules €2,400 / year. Portal users are unlimited in every version.

See pricing →

06 · FAQ

Questions about the Customer Portal.

: Yes. Entitled browsing, search, filters and product and asset views are live and in daily production use at a DACH manufacturer with more than 20,000 products. Collections, share links and bulk download follow in 2026.
: As many as you need. Portal users are unlimited in every version.
: Yes. Catalog selections, markets and categories define what each portal and audience sees. Key accounts can get an exclusive catalog view.
: PIM Gate reads from Viamedici, Akeneo, Pimcore, Stibo and Censhare via XML, and from other sources via REST or scheduled SFTP. Your PIM stays the source of truth.
: Yours. White-label branding and custom domains per portal arrive in 2026 as part of the platform.
: Change notifications by email or webhook are on the roadmap. Until then, customers always see the current state after the next sync — and can pull changes via the delta API.
: Downloads are written to an append-only audit log. The audit view in the admin console arrives in 2026.